PRIVACY POLICY

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. Our website is a United Kingdom site and our privacy policy complies with the data protection act 1998 and relevant European data protection legislation. We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this website to others except as disclosed in this privacy policy. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at orders@lovestorylondon.com

PERSONAL INFORMATION

We collect personal information from you when you submit questions or material to us, purchase a product from us, e-mail us or post content on our social media pages or enter one of our competitions. The type of personal information we may collect (if applicable) includes the following: name, email address, postal address, phone number, and mobile number. Credit card information is held securely on a financial services approved location and cannot be accessed by us. We use such personal information for the purposes of: providing a personalised service, enhancing the user experience of this website, conducting market research surveys, fulfilling product orders.

TERMS AND CONDITIONS

Love Story and www.lovestorylondon.com are trading names of Love Story London. We recommend that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Love Story London (‘Love Story London’, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by email: orders@lovestorylondon.com

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

COOKIE POLICY
Love Story London asks you to accept cookies in order to optimise performance, functionality and advertising relevancy.

The below cookies are operational:

Google Analytics: To track user and website behaviour
Shopify: To track user and website behaviour
Facebook: To display relevant advertising
Pinterest: To display relevant advertising

THE CONTRACT BETWEEN US

Any contract for purchases made through the website will be with Love Story London. Love Story London must receive payment of the whole of the price for the goods that you order (unless a deposit has explicitly been paid) before your order can be accepted, and the contract formed.

Once payment has been received Love Story London will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Love Story London's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Love Story London is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

GENERAL TERMS

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Love Story London's website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Love Story London runs promotions for their customers and reserves the right to cancel or amend these promotions if misused or necessary. All 100% discounts can only be used once per customer per category and must not be duplicated. Love Story London reserves the right to cancel any order where they deem a discount code to have been inappropriately used without the approval of Love Story London.

THIS WEBSITE

Love Story London own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Love Story London website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Love Story London website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Love Story London website.

PAYMENT DETAILS

Love Story London accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling inclusive of VAT at the applicable rate. Your payment card company will perform any currency conversion.

Love Story London takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure shopify.com servers.

AVAILABILITY OF GOODS YOU ORDER

If Love Story London has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Love Story London from your credit card will be re-credited to your account and Love Story London will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Love Story London will not be obliged to offer any additional compensation for disappointment suffered.

CANCELLATION

Once your order has been placed, you are not able to cancel it or make any changes. Please refer to our returns policy for details on returning your order. Love Story London reserves the right to cancel an order if any terms or conditions have been broken this includes giveaways and discount promotions.

EXTENT OF LIABILITY

Any worries regarding components should be investigated immediately and the product should not be worn until safety is confirmed by a qualified Love Story London agent. In the instance of a product failing under normal warranty conditions, Love Story London will endeavour to compensate you for the failed parts.

Love Story London is not responsible for any harm, injury or death caused to yourself or any third parties when using products of Love Story London.

CHANGES OF THIS AGREEMENT

Love Story London reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.